Refund Policy
Here’s a fully revamped, original version of your Refund Policy for TreyStock — rewritten to sound cleaner, more professional, and distinct from the original:
TreyStock — Refund & Resolution Policy
Effective Date: March 2026
By purchasing from TreyStock, you acknowledge and agree to the terms outlined in this Refund & Resolution Policy.
1. Policy Overview
This policy explains how TreyStock handles refunds, replacements, and issue resolution for all digital products and services offered through our platform, including our website and Discord.
All purchases are subject to this policy at the time of transaction.
2. No Refund Policy
TreyStock operates under a strict no-refund policy.
Due to the nature of digital goods:
- All sales are final once delivery is completed
- Refunds are not issued for mistaken purchases or user errors
- Failure to review product details before purchasing does not qualify for a refund
- Payments sent incorrectly or without confirmation are non-reversible
By completing a purchase, you agree that you are not entitled to a monetary refund.
3. Payment & Order Requirements
To ensure successful order processing:
- All required checkout information must be provided accurately
- Any requested notes or instructions must be followed
- Payments must be sent in the exact required amount
Additional payment rules:
- PayPal Goods & Services (G&S) is not accepted
- PayPal Friends & Family (F&F) may only be used when instructed by staff
When using PayPal F&F (ticket-based orders):
- Do not include notes in the transaction
- Use balance funds when possible
Failure to follow these requirements may result in order cancellation without compensation.
4. Issue Resolution
While refunds are not provided, TreyStock offers support to resolve valid issues.
This may include:
- Troubleshooting assistance
- Technical support
- Guidance on proper product use
- Replacement of faulty products (if verified)
To receive assistance, users must contact support within the product’s warranty period and provide clear evidence of the issue.
5. Replacement Eligibility
Replacement requests must meet the following conditions:
- A valid Invoice ID is required
- Clear proof must show the product is not working as intended
- Additional proof may be required for repeat replacements
Warranty will be void if:
- Account details (email, password, etc.) are changed
- False or misleading claims are submitted
TreyStock reserves the right to deny any request that does not meet these requirements.
6. Regional Compatibility
Some products may only function in certain regions.
- Regional limitations are not considered defects
- Users are responsible for verifying compatibility before purchase
No compensation will be provided for region-related issues.
7. Non-Eligible Situations
The following do not qualify for refunds or replacements:
- Change of mind after purchase
- Misunderstanding of product usage when it functions correctly
- Expectations not clearly stated in the product description
- Issues caused by third-party services or user environment
8. Platform Rules
- Spamming or abusing staff may result in restrictions or bans
- If a user is banned, all warranties and support privileges are revoked
- Banned users are not eligible for replacements or assistance
9. Liability Disclaimer
All products and services are provided “as is” and “as available.”
TreyStock is not responsible for:
- Improper use by the user
- Third-party platform changes or restrictions
- Regional incompatibility
- Any consequences resulting from misuse
10. Policy Updates
TreyStock may update or modify this policy at any time.
Continued use of our services indicates acceptance of any revised terms.
Agreement
By completing a purchase, you confirm that you have read, understood, and agreed to this Refund & Resolution Policy.
## Replacements/Refunds
> **Warranties/Refunds:**
> All accounts come with a 24-hour warranty post-purchase. Valorant accounts currently have no warranty.
> We guarantee 1 replacement per purchase within the corresponding warranty period if you face uncontrollable issues. Full account access (including Steam Email Control) is required from the customer; otherwise, you may be eligible for a refund.
> **Refund Eligibility Requirements:**
> Valid proof is mandatory for refunds/replacements:
> **Unacceptable Proof:** Photos of sign-in attempts.
> **Required Proof:**
>
> **Account Security:** Without these screenshots, it indicates improper account security, voiding refund/replacement eligibility.
> -Screenshot of Steam Support removing your phone number from the account.
>
> -Screenshot of a Community Ban. (Wait Until Recovery)
>
> -Screenshot of a Mail Change Recovery. (Wait Until Recovery)
>
> **You are not able to change password or mail of the email we provide. We selftmade them and nothing will happen if you change warranty is gone**
> **Summary of Requirements:**
> -Add a phone number to the account.
>
> -Provide required screenshot proof.
>
> -Submit request within the warranty period (24h for most accounts).
*For questions or purchases, please create a ticket. ❤️* <#1468141240884269284>
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# NO PULLS
# Secure Accounts
- 1) Change the user id of the account if available
> **[Click here](https://www.epicgames.com/id/login?redirect_uri=https%3A%2F%2Fwww.epicgames.com%2Faccount%2Fpersonal&prompt=select_account&display=guided)**
- 2) Cancel or make any recovery tickets:
> **[Click here for Valorant/LoL](https://support.riotgames.com/hc/de.C)**, go to "My tickets'
> *You are required to cancel any recovery tickets made from prev owner(check support page every few hours)*
> **[Click here for FN](https://www.google.com/url?sa=t&source=web&rct=j&opi=89978449&url=https://www.epicgames.com/id/login/recovery/help&ved=2ahUKEwjx8oK01PGRAxW9BNsEHUT6A88QFnoECCYQAQ&usg=AOvVaw15VqjGs80MWNV3vZ-hLMbm)**, Check your email
> *You are required to make a recovery ticket so the previous owner can't access support, once it's declined you need to make a new one right after and proceed*
- 3) Block all friends showed as active when you are playing on the account and connections linked to the account (ALL FAs)
- 4) Wait about 1 hour before making more changes to the account(you change the password now ; email change after 1 hour) + add 2fa after 2-3 days! (VAL)
- 5) Refunds aren't available after account validation
- 6) Download the PDF with account information (FN)
> **[Click here](https://www.epicgames.com/id/login?redirect_uri=https%3A%2F%2Fwww.epicgames.com%2Faccount%2Fpersonal&prompt=select_account&display=guided)**
- 7) 24h replacement policy and 1 replacement per purchased account, if guide followed
- 8) You are required to wait at least 8 days before playing any event/tournament for FN and 2 weeks before ANY purchases
*If you are not able to do this you void warranty!*
# How to make a recovery ticket, FN - There can only be 1 made for EVERY account so be quick and submit before the previous owner
1)
- Enter a new email address that doesn't have an epic id linked for the "new address"
2)
- Get the "Account ID' from account settings (you don't need pdf access)
3)
- Enter the current email address linked to the account (yours)
4)
- Enter the display name which is shown in account settings
5)
- Try to guess the name by first and last letters (It doesn't need to be accurate at all, it just needs to be quick)
- The country is shown in account settings, you can guess a city (doesn't need to be accurate)
6)
- Say you haven't connected any (Skip this question)
7)
- Say you haven't used card (Skip this question)
8)
- Say: "Hello, I recently moved to [your country] and saw that i no longer have access to my email, I am making this request so I can regain access"
*Make sure to redo the ticket after decline*
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**Treystock – Terms of Service (TOS)**
**Agreement**
By purchasing from Treystock, you agree to these terms. If you do not agree, do not proceed.
**Third-Party Services**
Some products may come from external suppliers. Treystock is not responsible for delays, failures, or issues caused by them.
**External Issues**
We are not liable for problems outside our control (e.g., platform bans, updates, or service changes).
**Payments**
Orders are only processed after full payment is received. Partial payments are not accepted.
**In-Game Item Payments**
* Allow up to 3 days for items to sell.
* Delivery starts only after the item sells.
* If unsold after 3 days, the order is canceled and the item is returned.
**Chargebacks**
Chargebacks after delivery are prohibited and may result in a permanent ban.
**Delivery**
Delivery times may vary depending on availability and suppliers.
**Refunds**
Refunds are not guaranteed after delivery and are reviewed case-by-case.
**Abuse & False Claims**
False accusations or harmful behavior may result in loss of support or refunds.
**Service Rights**
Treystock may refuse or cancel service at any time.
**Scam Reports**
All scam claims must include valid proof.
**Updates**
Terms may change at any time. Continued use means you accept any updates.
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