TreyStock — Refund, Replacement & Warranty Policy

Effective Date: March 2026

This Refund, Replacement & Warranty Policy explains how TreyStock handles refunds, replacements, warranties, and order-related disputes for digital products and services purchased through our website, marketplace, or official community channels.

By completing a purchase from TreyStock, you acknowledge that you have read, understood, and agreed to this policy.

1. Digital Product Policy

Due to the nature of digital products, most purchases are considered final once the product has been successfully delivered.

Before purchasing, customers are responsible for reviewing:

• Product descriptions
• Product requirements
• Region restrictions
• Warranty periods
• Compatibility information
• Any additional instructions provided on the product page

Purchasing a product indicates that you understand and accept the applicable product conditions.

2. Refund Policy

TreyStock generally operates under a no-refund policy for successfully delivered digital products.

Refunds may not be provided for:

• Change of mind
• Incorrect purchases
• Failure to read the product description
• Product incompatibility that was disclosed before purchase
• Customer error
• Failure to follow provided instructions
• Issues caused by third-party platforms
• Failure to properly secure or maintain a delivered account
• Purchases that have already been validated or used

Refund requests that fall outside the applicable warranty or resolution requirements may be denied.

Where a refund is legally required, applicable law will take precedence over this policy.

3. Account Warranty

Unless a product listing specifically states otherwise, eligible accounts generally include a 24-hour warranty beginning from the time of delivery.

The exact warranty period displayed on the individual product listing takes precedence over this general policy.

Warranty Coverage

A customer may be eligible for one replacement per purchased account when:

• The issue occurs within the applicable warranty period.
• The issue was not caused by the customer.
• The customer provides sufficient evidence.
• The account has not been improperly modified.
• The customer followed the provided security and usage instructions.

Valorant accounts may have different or no warranty coverage where explicitly stated on the product listing.

Always review the warranty information displayed on the specific product before purchasing.

4. Replacement Policy

TreyStock may provide a replacement when a legitimate, verifiable issue occurs within the applicable warranty period.

Generally:

• One replacement is available per eligible purchase.
• A valid Invoice ID or order reference is required.
• Evidence of the issue may be required.
• Repeated or suspicious claims may require additional verification.
• Replacement eligibility is determined after reviewing the circumstances of the claim.

A replacement is not automatically guaranteed simply because a customer reports that an account or product is inaccessible.

5. Warranty Void Conditions

Warranty or replacement eligibility may be void when an issue is caused by customer actions.

Examples include:

• Changing information that the product instructions prohibit changing.
• Unauthorized modifications to a delivered account.
• Sharing account credentials.
• Giving access to unauthorized individuals.
• Attempting to recover or reclaim an account through improper methods.
• Ignoring required security instructions.
• Using fraudulent or misleading information.
• Providing fabricated or manipulated evidence.
• Waiting until the warranty period has expired before reporting an issue.

Once a warranty has been voided, TreyStock may decline replacement or refund requests.

6. Required Evidence

TreyStock may require reasonable evidence before approving a refund or replacement.

Acceptable evidence may include:

• Screenshots showing the issue.
• Relevant platform notifications.
• Account security or restriction notifications.
• Support correspondence relating to the issue.
• Order or transaction information.
• Other evidence reasonably requested by TreyStock staff.

Insufficient Evidence

A simple screenshot of an unsuccessful login attempt may not be sufficient to establish that a product is defective.

Customers may be asked to provide additional evidence so that staff can properly investigate the claim.

Providing false, edited, misleading, or fabricated evidence may permanently void warranty eligibility.

7. Account Security

Customers are responsible for securing products after delivery.

Where applicable, customers should:

• Secure the account using the recommended security options.
• Keep credentials private.
• Avoid sharing access with other individuals.
• Follow the security instructions provided with the product.
• Avoid making unnecessary changes during the applicable warranty period.

TreyStock is not responsible for problems resulting from unauthorized access, credential sharing, customer negligence, or actions taken by the customer after delivery.

8. Account Recovery & Platform Support

Customers must use legitimate recovery and support procedures provided by the relevant platform.

Customers must not:

• Impersonate another individual.
• Submit false ownership information.
• Fabricate account history.
• Provide misleading information to platform support.
• Attempt to fraudulently reclaim an account.
• Abuse a platform's recovery system.

If a platform requires account verification or ownership confirmation, customers are responsible for providing truthful and accurate information.

TreyStock cannot guarantee that a third-party platform will approve a recovery request, remove restrictions, or restore access.

9. Third-Party Platform Issues

Some TreyStock products depend on external platforms such as gaming services, streaming services, social platforms, or other third-party providers.

TreyStock is not responsible for changes made by those platforms, including:

• Account bans
• Suspensions
• Policy changes
• Security changes
• Service outages
• Feature removals
• Region restrictions
• Platform updates
• Changes to account recovery systems

If a third-party platform changes its policies or functionality after purchase, this does not automatically qualify as a TreyStock refund or replacement.

10. Regional Compatibility

Certain products may have region-specific limitations.

Customers are responsible for confirming that a product is compatible with their country or region before purchasing.

A disclosed regional restriction is not considered a product defect and generally does not qualify for a refund or replacement.

11. In-Game Item Orders

For products involving in-game marketplace transactions or item sales:

• Allow up to 3 days for the item to sell when applicable.
• Delivery begins after the applicable sale or transaction has been completed.
• If an item does not sell within the specified period, the order may be canceled and the item returned where possible.
• Processing times may vary depending on the relevant game's marketplace and availability.

Specific product listings may contain additional requirements.

12. Chargebacks & Payment Disputes

Customers should contact TreyStock Support before initiating a payment dispute.

Unauthorized chargebacks or payment reversals after successful delivery may result in:

• Suspension of the customer's TreyStock account.
• Loss of warranty privileges.
• Loss of future support.
• Permanent restriction from TreyStock services.
• Further action where appropriate.

Nothing in this section limits any rights a customer may have under applicable law.

13. Abuse & False Claims

TreyStock takes fraudulent claims seriously.

The following may result in the termination of warranty or support privileges:

• False refund claims
• Fake screenshots
• Manipulated evidence
• Fraudulent chargebacks
• Repeated abusive claims
• Harassment of support staff
• Attempts to exploit replacement policies
• Attempts to obtain products without valid payment

TreyStock reserves the right to investigate suspicious claims before providing a resolution.

14. Support & Tickets

For questions, warranty claims, replacements, or order issues, customers should create a support ticket through the official TreyStock support system.

When submitting a ticket, include:

1. Your Invoice ID or order information.
2. The product purchased.
3. A clear explanation of the issue.
4. Relevant screenshots or evidence.
5. Any additional information requested by support staff.

Incomplete tickets may result in delays or closure.

Please remain respectful toward support staff while your request is being reviewed.

15. Warranty Expiration

Warranty claims must be submitted within the applicable warranty period.

Once the warranty period expires, TreyStock may deny replacement or refund requests unless an exception is required by applicable law or explicitly approved by TreyStock.

Customers are responsible for reporting problems promptly.

16. Policy Exceptions

TreyStock reserves the right to review unusual circumstances on a case-by-case basis.

An exception granted for one customer does not create an obligation to provide the same exception in future cases.

17. Policy Changes

TreyStock may modify this Refund, Replacement & Warranty Policy at any time.

Updates become effective once published.

Customers are responsible for reviewing the current policy before making a purchase.

18. Agreement

By completing a purchase from TreyStock, you acknowledge that you have:

• Read this policy.
• Reviewed the applicable product description.
• Understood the applicable warranty period.
• Understood the refund and replacement requirements.
• Agreed to follow all applicable TreyStock rules.

For questions regarding an order, warranty, refund, or replacement, please contact TreyStock Support through the official support system.

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